Frequently Asked Questions
Everything you need to know about our electric fireplaces, TV lifts, and home furniture.
How long will it take for my order to arrive?
Most in-stock items ship within 1-2 business days. Standard ground shipping typically takes 3-7 business days depending on your location within the contiguous United States.
Are your electric fireplaces easy to install?
Yes, our electric fireplaces are designed for DIY installation. They can be recessed into a wall or surface-mounted. Each unit comes with a comprehensive manual and all necessary mounting hardware.
What is your return policy?
We offer a 30-day return policy on all products. Items must be in their original packaging and in new condition. Please note that customers are responsible for return shipping costs unless the item arrived damaged.
Do you offer a warranty on your TV lift mechanisms?
Absolutely. Touchstone TV lifts are backed by a 5-year limited warranty covering the motor, electronics, and metal structural components to ensure long-term reliability.
Can the electric fireplaces be used for heating?
Yes, our fireplaces feature built-in heaters that can warm a room up to 400 square feet. You can also operate the flame display without the heat for year-round ambiance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm to help you spread the cost of your purchase.